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Originally Posted by Paul
At the end of the day it comes down to money, using call center staff in India is significantly cheaper than using the same number of staff here, would you rather they employed 100 British call center staff or 400 Indian call center staff?
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If I had a choice I would have the 100 knowledgable British staff any day. Extending waiting time for a problem would not bother me, I would do what I usually do, put the phone on hands-free and get on with doing something else until answered. If anyone needs to get hold of us in the meantime my partner and I have mobiles so an hour or so with the phone tied up is not a big issue. But asking for tech support from someone with the technical knowledge of my five year old is an issue. She can read a script too.