Cable Forum - View Single Post - NTL Indian support centres

Chrysalis · 26-11-2005, 23:55

Barfly I understand but you dont seem to understand the customer experience. It is simple when speaking to swansea tech's they dont seem so inclined to blame the customer's equipment and seem more informative about problems on their own network, when speaking to someone in india they persist on blaming the pc and each agent goes through the exact same motions every time. I could probably ring up swansea with the same issue 3 times and get a different type of resolutions each time and india would probably give me a scripted response. This doesnt bode well for ntl, if their own staff insist the customers are wrong and that the problems are not happening.

26-11-2005, 23:55	#183
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: NTL Indian support centres - a plea to NTL Barfly I understand but you dont seem to understand the customer experience. It is simple when speaking to swansea tech's they dont seem so inclined to blame the customer's equipment and seem more informative about problems on their own network, when speaking to someone in india they persist on blaming the pc and each agent goes through the exact same motions every time. I could probably ring up swansea with the same issue 3 times and get a different type of resolutions each time and india would probably give me a scripted response. This doesnt bode well for ntl, if their own staff insist the customers are wrong and that the problems are not happening.