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Originally Posted by Rik
Its all very well to moan and groan about the people in Tech Support, but what I would like to know is, what is the training like at NTL? is it non existant, good, im geniunely interested, how often do the Tech Support folk get the training and information they so badly need as a lot of companies dont seem bothered in keeping there employess up to date.
I used to work for one of the leading networking (NIC mainly) manus and their training was absymal.
So dont blame Tech Support folk all the time, thats just not fair!
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i couldnt comment on the current training they employ at ntl as i've not worked there for over a year...but when i started there, 4yrs ago, the training was excellent. But...saying that, i believe that anyone taking a role in tech support, would need a little bit tech knowledge to be a good advisor. its all well and good sitting through 3 or 4 weeks of training.. but if at the end of the day, if the advisor hasnt been able to comprehend the training, then maybe that person should be allocated another role...or have extended training. there was a girl on my team, great lass too...got on with everyone, but i was amazed after 2 and a half years...she emailed the whole team on one occaision to ask wether the cable modem had its own power supply !!!