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Originally Posted by simpsonsFAN
All NTL modems have the "sync" light, so does yours.
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Sorry Chris, but that's completely wrong. Only the Ambit manufactured modems have a Sync light. The 3com, Motorola and Terayon modems do not.
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Also it seams you called NTLs tech support, which is in india and is basically for people who havent setup their PC properly, or carnt get there NTL webmail to work (basically, its for the tech illiterate). They really carnt be expected to deal with the more complex service. issues
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Not quite true. Technical Support is in Swansea as well as India. Both sites are trained on various issues surrounding the ntl Broadband product.
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You should probably have called customour services, which is based in the UK and (as the name says) deals with service issues. They would have been able to diagnose your problem and either fix it on the spot, or book an engeneer if the problem continues.
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Not true at all. Customer Services deal with billing, package changes, etc. Ask them a technical question about broadband and they'll tell you to call Technical Support.