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Old 26-11-2005, 17:13   #11
Bambi
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Join Date: Feb 2004
Location: Dunstable
Age: 54
Services: 10Mb
Posts: 70
Bambi is an unknown quantity at this point
Re: SB4100 Rebooting after firmware upgrade

On the phone to NTL as I type, been on hold, on and off for 30 mins now, they have watched the modem reboot via www.address and via IP address, via proxy and every other way.

Starting to feel sorry for the guy...

2nd line support here we come.

YAY someone who knows thier stuff

The HFC error is to do with the modem not being able to hold the 10Mb speeds with the last firmware upgrade

Back on hold 39 mins...

OK 64 mins later...
Its not NTLs network
Its not the modem
Its the ~@##kin router

Basicaly this:

HFC: T4 Timer Expired
Received Response to Broadcast Maintenance Request, but no Unicast Maint
Received Async Error Range Failed
HFC: Shutting Downstream Down

Means the modem cant cope with 10mb and is losing the signal.
Tried downgrading service to 3Mb same effect, no signal
Upgraded to 10Mb problem still there.
Tried modem direct to a single pc and it worked fine.

So mine, and 2nd line support's conclusion is that its my router as it cant cope with full duplex 10Mb thru its WAN port.
My router is an old Linksys BEFSR41 (v1 I think)
Time to get a new router.......
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