Cable Forum - View Single Post - NTL Indian support centres

Derek · 26-11-2005, 17:09

Oh it gets better and better.

Seeing as I didn't trust them I called back in to be told by the customer services side of things that they had no maintenance orders or faults booked for me.

Back onto the broadband line. Back to india (and its about here I lose patience with life itself)

Through the usual rigmarole and get my account up.

I ask about the engineer visit. "What engineer visit" is the reply.
I give him the confirmation number I was given and get told this is for an engineer request only and not an actual visit.
By now I'm getting a little bit angry and tell him that it was a confirmed visit and, lo and behold, it magically changes into a confirmed visit.

The strange thing is he can't tell when the confirmed visit is for. Now if I was the cynical type I'd think he was just trying to get me off the phone but that could never be the case could it?

So another 5 minutes on hold and it now is confirmed for Monday morning. I don't think I should hold my breath.

26-11-2005, 17:09	#181
Derek Inactive Join Date: Jun 2003 Location: Glasgow Services: SkyHD and Broadband Posts: 9,158	Re: NTL Indian support centres - a plea to NTL Oh it gets better and better. Seeing as I didn't trust them I called back in to be told by the customer services side of things that they had no maintenance orders or faults booked for me. Back onto the broadband line. Back to india (and its about here I lose patience with life itself) Through the usual rigmarole and get my account up. I ask about the engineer visit. "What engineer visit" is the reply. I give him the confirmation number I was given and get told this is for an engineer request only and not an actual visit. By now I'm getting a little bit angry and tell him that it was a confirmed visit and, lo and behold, it magically changes into a confirmed visit. The strange thing is he can't tell when the confirmed visit is for. Now if I was the cynical type I'd think he was just trying to get me off the phone but that could never be the case could it? So another 5 minutes on hold and it now is confirmed for Monday morning. I don't think I should hold my breath.