Finally after 3 weks of trying i now i have 10mb
i rang cs this morning and the lady cs said np ill upgrade you now, she said reeboot your modem in 1hr. I went shopping came back and rebooted and nothing
rang cs again spoke to a nice scotish lady and she said nobody has even been on my account today!!! I said i was sick of being lied to so she upgraded me over the phone and gave me £8.50 compo a month for life, RESULT