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Originally Posted by Fugazi68
It took me a good few minutes to convince her that my modem didn't have a synch light and she was talking about a different model.
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All NTL modems have the "sync" light, so does yours.
Also it seams you called NTLs tech support, which is in india and is basically for people who havent setup their PC properly, or carnt get there NTL webmail to work (basically, its for the tech illiterate). They really carnt be expected to deal with the more complex service. issues
You should probably have called customour services, which is based in the UK and (as the name says) deals with service issues. They would have been able to diagnose your problem and either fix it on the spot, or book an engeneer if the problem continues.
-Chris