[Fugazi68]

Thanks for the Address Jimbo, I will write to them hope others do too.

Bambi I think there is an all round misunderstanding across the industry about the difference between a helpdesk and tech support. No vaguely quilified or experienced person would work in tech support for 12.5k. Now a helpdesk (script based with non technical people) maybe that would be 12.5k.

The company I work for thinks it has a helpdesk and complains at paying around 17k for new starters, when what they actualy have is tech support, where 17k is an absolute minimum.

It's difficult to get round, Company management have a basic misunderstanding of these things. It's confusing all round because the people applying arn't quite sure whats being asked for either. I had one poor boy apply for the job, we went through the inverview and all was well, I had explained that there was a test to do at the end. He excused himself asking if he could use the toilet and I never saw him again.

I don't have an answer for all this, only the hope that it will improve.

John