Hmmm.... Well no luck in the lottery for me, despite having the firmware upgrade "SB4100-0.4.9.4-SCM02-NOSH" already.
Currently on 3MB on Guildford UBR
Tier Upgrade Website: No Joy.
CS: Initially adamant that the was no 10MB Service then said not available yet outside of trial group and upgrades would start sometime in December. The CS computer system doesn't have the facility to upgrade people to 10MB
TS: Which didn't sound Uk based, Upgrades cannot happen until end of this year when they are automatic for everyone.
---------- added 26-11-2005 at 11:50 ----------
Quote:
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Originally Posted by dpayea
TS: Which didn't sound Uk based, Upgrades cannot happen until end of this year when they are automatic for everyone. |
TS Attempt #2: Said a) CS should have been able to upgrade. and b) there was a downstream capacity/performance issue on my UBR and that no one on that UBR has been upgraded to 10MBit/s yet and is unlikely to be permitted to until the downstream issue is resolved as it would cause degradation of service for the other users.
So at least that was a helpful/credible explanation.
