[Mauldor]

I wonder if someone could aid me here, my Sister moved house and was after Broadband, she rang Telewest, NTL and BT to find out who could offer the service. Telewest said they were not in here Area and could not supply Broadband but from the understanding she had, NTL could indeed do this. She lives Near Peterlee (Shotton Collery) and is out in the sticks, I was suprised that NTL wired to that location. As nothing came she gave up and went with BT in the end for ADSL.

Now soon NTl were writing her letters saying she owned at present £106, my only guess was she was sold the Unlimited dial up package with a fixed term 12 months contract type of thing (as we have on Cable Modem). As she has never used the Service ever, never recieved anything - how can they pursue such an action?

It has now gone over to a Debt collection agency who are not interested in the whys and where-for but just that they get this money Pronto. Now I did some sums here:

£13.49 x 12 = £161.88

Is there anything she can Legally do? She resents paying £106 for Nothing in effect and can never remember signing anything. She is not very computer Literate and she was def expecting Broadband and not dial up - if she wanted dial up she could have popped to Tesco's and picked up a CD.

ANy ideas?