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Originally Posted by BarFly
that would be a check list or a flow chart, not a script, you'l find these are used in all varying mannors in any problem solving enviroment where you get repeat problems/situations.
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There is very little, if any difference between a check list and a script. As you rightly say they are used in problem solving situations to ensure best practice is followed and nothing essential is missed. In the UK you are likely to get the individuals own wording of what is on the script but in India with English not being their first language you are more likely to get the wording exactly as in the script with slight hesitation because it is not their natural language.