Cable Forum - View Single Post - Connection Issues

craig5320 · 25-11-2005, 16:55

I'm using Broadband Medic and talking to a technician online now, or at least I was, he asked me to do a trace route, i sent him the results, and he hasn't said anything back for 20minutes and now it's just closed saying:

Thank you for using NTL Support.

EDIT: Ok, after it closed I viewed the report, and it said he'd sent me a message asking me to connect directly to the modem, but i never got it, obvisouly the packet-loss, I tried again, same thing, exchange a few messages, then nothing, then it closes. Again the report show's he sent me a tracert to my location with no problems.

My tracert to ntl.com fails after this hop:
win-dc-a-v902.inet.ntl.com [62.253.187.222]

on his tracert to me, all the addresses have .private. before the ntl, so I guess a problem on that part of the network for me, wouldn't be in the route he took.

Would changing my dns or using a proxy take me away from that server, so i can troubleshoot from there?

25-11-2005, 16:55	#6
craig5320 Inactive Join Date: Jun 2005 Location: Manchester, UK Services: NTL: 20Mb BB, Digital & Phone Posts: 32	Re: Connection Issues - Manchester I'm using Broadband Medic and talking to a technician online now, or at least I was, he asked me to do a trace route, i sent him the results, and he hasn't said anything back for 20minutes and now it's just closed saying: Thank you for using NTL Support. EDIT: Ok, after it closed I viewed the report, and it said he'd sent me a message asking me to connect directly to the modem, but i never got it, obvisouly the packet-loss, I tried again, same thing, exchange a few messages, then nothing, then it closes. Again the report show's he sent me a tracert to my location with no problems. My tracert to ntl.com fails after this hop: win-dc-a-v902.inet.ntl.com [62.253.187.222] on his tracert to me, all the addresses have .private. before the ntl, so I guess a problem on that part of the network for me, wouldn't be in the route he took. Would changing my dns or using a proxy take me away from that server, so i can troubleshoot from there?