Whilst I hate to agree with Russ
the Indian call centre staff member I spoke to doid sound like she was following a script. However, this purely seemed to be used to diagnose an issue and therefore seems pretty sensible if perhaps a little impersonal. Once my issue was diagnosed, the solution and then the explanation of the solution were clearly not scripted.
But scripted or not, I was happy with the service, which is the main point surely.