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Originally Posted by BarFly
im sorry you get the impression that people are using a script but can tell you now that, not one person in tech support ( swansea ) uses a script for tech'ing calls
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OK but I'm not saying they definately are - I'm saying they used to. Either way, when you call and get through to Swansea, there is little or nothing in their manner to suggest or give the impression that they do.