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Originally Posted by BarFly
I stand corrected then, you believe Russ is right, & You believe they use one in the India call center , then it must be true, after all those hours you spent working for Daksh in india & IBM, i bow to your superior knowledge......
personally i think they dont use one, & im in a far better postion to "guess" than you are, i speak to them every day, unlike you.....
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No need to be petulent - what I'm saying is with the Indian callcentre they give the impression of script reading far more than the guys in Swansea do. I'm not saying they
all use it because I've not spoken to them all, but there is a definate difference in call style between the two.