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Originally Posted by Carpetmonster
I have exactly the same problem, on a surfboard 3100. I don't believe it is due to more traffic, as it was working perfectly at 3Mb before and happened the instant after I was upgraded.
I've tried tech support who just got me to try a load of things (I know it's not my PC, IT support myself, but I humored them and did all they asked). I know the problem, it's the modem, but I can't get them to change it. Fed up of calling, going through the same stuff. I'm now waiting until the middle of December when it goes 'live' and try again, if NTL don't contact me first about my modem (yeah right!  ). |
Yeah, I have rebooted my cable modem lots and lots of times, I tried to call them yesterday and some women just spoke over me and told me that it was because its a "pilot scheme" -- I tried to explain that I appreciate that and understand that, but why am I only going at 1mb now? -- she just told me its because its a pilot scheme and sometimes I will gete 10mb and other times I will maybe get 3mb (even tho I tried to explain that I am 3 times slower than normal!) -- Ive not pushed over 100k/sec since I upgraded, so I think I will give up on this one, I am going to call Customer services and ask them to downgrade meback to 3mb or maybe 2mb. Oh well :-( I tried :-(
Bagwaa