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Originally Posted by Chrysalis
Then why do you disagree with him, I believe russ has confirmed that this isnt a problem with swansea it is with india and you have just said you cant comment on that. I back Russ up on this one, when getting the india call centre there is obvious scripting and if the problem isnt with your own pc then the tech usually gets stuck on what to do, not promising at all. It also gets frustrating when they dont learn how to log your call and pass on feedback to higher level tech's, I have had the odd occasion one or 2 times where the tech has some intelligence and tries to work out the problem himself but unfortenatly this is a minority.
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I stand corrected then, you believe Russ is right, & You believe they use one in the India call center , then it must be true, after all those hours you spent working for Daksh in india & IBM, i bow to your superior knowledge......
personally i think they dont use one, & im in a far better postion to "guess" than you are, i speak to them every day, unlike you.....