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Originally Posted by Mauldor
Few things you need to check:
1. Are you def 100% on 10mbit speeds? sounds like your still on 3mbit. Do a Speed test on ADSL Guide and look at the Upload part - does this say 300 or 512k ???
2. DId you call TS? They helped me on finding out the problem due to congestion on my channel.
3. Speeds will be all over the shop esp in the evening anyhow...
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Called CS, got a very pleasant young lady (in the UK!) who told me that it hadn't been released yet, wouldn't be until February no matter what tier you are on now. That a letter would be sent out when they were ready to upgrade me.... ...guess I can either wait, try again or downgrade to 2 meg first. Best stop before I go too far off topic