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MovedGoalPosts · 07-10-2003, 10:08

It's not your fault that there was a fault out of hours and it's also not your fault that there was nobody at the fault centre to report the fault to. So yes I would express your dissattisfaction and see what you can get.

Once upon a time ntl did have fault centres manned almost 24 hours (or was that back in the good old days of CWC or Nynex?). Ntl contract to provide a 24 hours service. Equally they do not guarantee total uptime, but to not have anyone in fault centres daytime at weekends is rediculous. They saved money, by not manning a fault centre (yet it sounds like they were prepared to man a sales desk). Therefore it is ntls inadequate provision that caused your inconvenience, for a problem that should have been fixed readily if they had staffed properly (OK to have expected engineers to turn out at 3:00am on a Sunday morning might be less reasonable). So try and get that money off them.

07-10-2003, 10:08	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: Sunday Faults It's not your fault that there was a fault out of hours and it's also not your fault that there was nobody at the fault centre to report the fault to. So yes I would express your dissattisfaction and see what you can get. Once upon a time ntl did have fault centres manned almost 24 hours (or was that back in the good old days of CWC or Nynex?). Ntl contract to provide a 24 hours service. Equally they do not guarantee total uptime, but to not have anyone in fault centres daytime at weekends is rediculous. They saved money, by not manning a fault centre (yet it sounds like they were prepared to man a sales desk). Therefore it is ntls inadequate provision that caused your inconvenience, for a problem that should have been fixed readily if they had staffed properly (OK to have expected engineers to turn out at 3:00am on a Sunday morning might be less reasonable). So try and get that money off them.