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Taf · 07-10-2003, 08:56

Here in our part of Cardiff (CF14) we lost BB, digital and analogue TV around midday on Sunday. The BB condition phone number constantly said there were no problems anywhere, the 151 line just said they were shut until Monday morning, but a nice man on the Business line said he would pass on info about the fault.

The services were still out on Monday morning so I called to report the fault and was told that as soon as 4 complaints were made, an engineer had been sent out "around 08:15". The services eventually came back just before lunchtime, though BB seemed to be receiving but not transmitting for half an hour after that.

Is there no other way for us to contact them to report a fault on a Sunday?

(And do you reckon I should press for compensation?).

07-10-2003, 08:56	#1
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 70 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 10,554	Sunday Faults Here in our part of Cardiff (CF14) we lost BB, digital and analogue TV around midday on Sunday. The BB condition phone number constantly said there were no problems anywhere, the 151 line just said they were shut until Monday morning, but a nice man on the Business line said he would pass on info about the fault. The services were still out on Monday morning so I called to report the fault and was told that as soon as 4 complaints were made, an engineer had been sent out "around 08:15". The services eventually came back just before lunchtime, though BB seemed to be receiving but not transmitting for half an hour after that. Is there no other way for us to contact them to report a fault on a Sunday? (And do you reckon I should press for compensation?).