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Originally Posted by burningfeetman
To be honest im a little sick of NTL and their lack of knowledge of their products. I am already considering leaving their television services and the last thing they need is to mess me about with my internet! The lady on the phone just pointed out to me that people who have been upgraded are not actually receiving the 10mb service but are still on 3MB. umm, i dont think so lady, im not stupid!! Why are NTL employees telling blatant lies to me over the phone. Its not a clever tactic of them to lie to their customers with such fierce competition from others ISP's. I will be leaving NTL in the near future for another ISP, based purely on the fact NTL have lied to me. I dont care if my new isp has the same attrocious customer service, as long as my hard earned cash does not go to NTL.  |
There are a lot of staff that work at NTL and you have only spoken to 1 or 2 of them. Yes there are a few staff members that don't seem to know they're ar$e from their elbows, but generally speaking most of them are pretty clued up, myself included.
It is mostly the fact that the 10Mb is not officially rolled out that many CS staff do not know about it or even some of the details, its usually just before official release that staff are informed of the new service and features.
you only know more than them thanks to the very helpful people on this forum, some of us are employees of NTL and do go the extra mile by offering help on here when they really don't have to. So you have been unfortunate when you have spoken to a member of CS that wasn't fully clued up on the 10MB, but she never lied to you!