Cable Forum - View Single Post - NTL Indian support centres

ian@huth · 24-11-2005, 12:36

Would you expect scripted support to be better, worse or the same as non-scripted support? Consider the fact that the support script has probably been written by a team of the most experienced customer support staff and is how they would tackle the customer's issues.

24-11-2005, 12:36	#163
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: NTL Indian support centres - a plea to NTL Would you expect scripted support to be better, worse or the same as non-scripted support? Consider the fact that the support script has probably been written by a team of the most experienced customer support staff and is how they would tackle the customer's issues.