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Originally Posted by ian@huth
Why would it give you that impresssion? Most tasks in life have a best method of undertaking them and having a written script of what to do and when ensures that you follow the best method. Any deviation from the script by definition means you are not following best practice. What unexpected happening renders the scrpt unworkable?
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The best qualification in such matters IMO is experience. You can put any TSA through training but if they've had no experience then they'll be at a distinct disadvantage.
Just because they're following a script doesn't mean they understand what they're saying, or what it is they're advising me to do.
Given the choice, I'd much rather be advised by someone who has knowledge of what they're telling me to do.
Don't get me wrong - using a script isn't neccessarily bad if they do it in their own words. But when they speak in such a way that you can tell they're reading word-for-word, you've then got to ask why they aren't confident enough to "fly solo" so to speak.