Cable Forum - View Single Post - NTL Indian support centres

Chimaera · 24-11-2005, 06:37

Well when I mentioned a router in my setup to tech support a few days ago they said they do not support routers and promptly ended the call!
I rang again and was told the same thing - although Paul had checked everything and the problem was nothing to do with the router. I called back last night (having removed it) and was told that there is a problem with the ntl network. The fault has now been logged and should be sorted out in 48 hours.
The first guy was definately reading from a script and was no help whatsoever, the lady last night was much more helpful and ran tests on the line etc which the first tech refused to do point blank. Shame they can't all be trained to the same standard!

24-11-2005, 06:37	#154
Chimaera Inactive Join Date: Jun 2003 Posts: 4,223	Re: NTL Indian support centres - a plea to NTL Well when I mentioned a router in my setup to tech support a few days ago they said they do not support routers and promptly ended the call! I rang again and was told the same thing - although Paul had checked everything and the problem was nothing to do with the router. I called back last night (having removed it) and was told that there is a problem with the ntl network. The fault has now been logged and should be sorted out in 48 hours. The first guy was definately reading from a script and was no help whatsoever, the lady last night was much more helpful and ran tests on the line etc which the first tech refused to do point blank. Shame they can't all be trained to the same standard!