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rydwg · 23-11-2005, 13:57

nobody heard the conversation, 2 sides to every story and all that.

and if you worked in customer service actually providing customer service on the front line (not dictating/managing what to do, reading from the customer service skills for dummies handbook) you might realise every now and again, when people ask u a question, and u answer it, and then they tell you you are wrong, and ask it again, and so u answer it again, times this by about 8 or 9 and u start to get annoyed. Eventually saying "No you will not get 10mb or a new modem" and maybe raising his voice to put the point across better after a few times of saying it is perfectly fine. OK if he messed with your connection then thats stepping over the line, if he did it...

its not the advisors fault that NTL dont tell them **** all as far as he knew he was right.

23-11-2005, 13:57	#34
rydwg Inactive Join Date: Oct 2005 Posts: 12	Re: Not a Happy Bunny!! nobody heard the conversation, 2 sides to every story and all that. and if you worked in customer service actually providing customer service on the front line (not dictating/managing what to do, reading from the customer service skills for dummies handbook) you might realise every now and again, when people ask u a question, and u answer it, and then they tell you you are wrong, and ask it again, and so u answer it again, times this by about 8 or 9 and u start to get annoyed. Eventually saying "No you will not get 10mb or a new modem" and maybe raising his voice to put the point across better after a few times of saying it is perfectly fine. OK if he messed with your connection then thats stepping over the line, if he did it... its not the advisors fault that NTL dont tell them **** all as far as he knew he was right.