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Originally Posted by fahys71
Similar story, just keep trying, on my 3 attempt - this time stating a how a friend of mine is a new customer and got offered the new service at 10mb but as an existing customer I am still on 3mb. They explained about how new customers get newer modems that work and NTL will be solving the older modem issues. I said I wanted it anyhow. (I think the issue may be related to duplex -- half of 10mb which is about 5mb). So I have now been upgraded and he didnt even need to talk to a supervisor.
Will be awaiting to see if my speed does in deed increase.
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It will increase, but it may not go all the way up to 10Mb as yet. They have started updating modem firmware, but I suspect if your modem is really old and actually has to be swapped for a new one, you may have a little time to wait yet.
Even so, you ought to get about 5Mb if not the full 10. And yes, duplexing (or lack of) is the issue.