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fahys71 · 22-11-2005, 10:04

Similar story, just keep trying, on my 3 attempt - this time stating a how a friend of mine is a new customer and got offered the new service at 10mb but as an existing customer I am still on 3mb. They explained about how new customers get newer modems that work and NTL will be solving the older modem issues. I said I wanted it anyhow. (I think the issue may be related to duplex -- half of 10mb which is about 5mb). So I have now been upgraded and he didnt even need to talk to a supervisor.

Will be awaiting to see if my speed does in deed increase.

22-11-2005, 10:04	#722
fahys71 Inactive Join Date: Nov 2005 Posts: 7	*Re: ALL* ntl 10MB Discussion (Part 3)** Similar story, just keep trying, on my 3 attempt - this time stating a how a friend of mine is a new customer and got offered the new service at 10mb but as an existing customer I am still on 3mb. They explained about how new customers get newer modems that work and NTL will be solving the older modem issues. I said I wanted it anyhow. (I think the issue may be related to duplex -- half of 10mb which is about 5mb). So I have now been upgraded and he didnt even need to talk to a supervisor. Will be awaiting to see if my speed does in deed increase.