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Bluestraw · 22-11-2005, 09:36

Just to reassure people, it IS worth perservering to get the 10Mbit upgrade! The first person I spoke to in CS told me I would have it 'by end 2006'!!! The second try yielded the answer that 'new customers can have it now, but existing ones will get it mid-Dec, this is due to a problem with our systems'.

The third person told me the same, but escalated to his supervisor when I complained that I was being penalised for signing up earlier, which I did on the promise I'd be 'at the front of the queue for 10Mbit'. He also told me his system did not allow upgrade to 10Mbit. Miraculously(!), after he came back, he suddenly 'mended' his system, and before the end of the call my NTL 250 modem had rebooted itself and I was connected at 10Mbit!

Moral of the story - just keep calling back, use option 2 or 5, and eventually someone will help you!!

22-11-2005, 09:36	#721
Bluestraw Inactive Join Date: Aug 2005 Posts: 24	*Re: ALL* ntl 10MB Discussion (Part 3)** Just to reassure people, it IS worth perservering to get the 10Mbit upgrade! The first person I spoke to in CS told me I would have it 'by end 2006'!!! The second try yielded the answer that 'new customers can have it now, but existing ones will get it mid-Dec, this is due to a problem with our systems'. The third person told me the same, but escalated to his supervisor when I complained that I was being penalised for signing up earlier, which I did on the promise I'd be 'at the front of the queue for 10Mbit'. He also told me his system did not allow upgrade to 10Mbit. Miraculously(!), after he came back, he suddenly 'mended' his system, and before the end of the call my NTL 250 modem had rebooted itself and I was connected at 10Mbit! Moral of the story - just keep calling back, use option 2 or 5, and eventually someone will help you!!