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Originally Posted by handyman
Really  I bet its a hoot in your office.
If you had any idea of the abuse csr's get from customers, I'm not surprised one of them decided to 'give a little back'
I'm not surprised at all by this esp as they will not have had full authority to upgrade people.
If I had been that member of staff's team leader we'd have had a quick chat over a coffee and nothing further than that. Would not even have brought it up on his record.
If only I had a pound for the amount of times a customer has ranted a member of staff (usually female) to tears. |
Sorry, but that's an appalling attitude. Are you seriously saying that abuse from some ignorant customers is reason for abuse being given to a totally reasonable and unconnected customer? You may think it's human nature, but it's so unnacceptable it's beyond belief.