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Originally Posted by Wiggz
Their CS and TS services are much improved when compared to those same services when I joined NTL approx 4 years ago.
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I only joined 18 months ago and had thought that CS and TS were ok (but I'd never used them!) that was until I had a problem when they seemed to become very defensive and at times quite rude (although that might be a problem with the language [Indian call centres])