hey guys, im at my witts end here, got upgraded to 10mb like alot of you last week, wednesday to be excact. I have a ntl120 modem which has had the firmware updated. As ive previously posted ive been onto cs about my modem reseting when i download more than 4 files at a time or exceed 40k upload. This doesnt stop and i end up having to stop doing what im doing.
Now ive phoned ntl almost everyday since the upgrade about this, they said theyve altered settings an its fixed, but it wasnt, then they tell me to turn off my modem an unplug all the leads wait 10mins then plug it in again and that this would normaly fix my problem, which surprise surprise it didnt. They refuse point blank to send out an engineer or to replace the ntl120 modem.
so could someone tell me what im suppose to do now?, im payin the highest price for a service that is not usable.
latest speed test.....
Tue, 22 Nov 2005 05:23:21 UTC
1st 512K took 4359 ms = 120277 KB/sec, approx 991 Kbps,
0.97 Mbps
2nd 512K took 8125 ms = 64528 KB/sec, approx 532 Kbps,
0.52 Mbps
3rd 512K took 2203 ms = 237988 KB/sec, approx 1961 Kbps,
1.92 Mbps
4th 512K took 1282 ms = 408961 KB/sec, approx 3272 Kbps,
3.2 Mbps
Overall Average Speed = approx 1689 Kbps,
1.65 Mbps
and it reset the modem 4 times during this.
Maybe its time to make am oppointment with a solicitor and take ntl to court. bad service, bad support but perfect billing. I AINT HAVIN IT!
