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Originally Posted by J@ffa
These contacts the Cableforum staff have at the executive level at NTL; surely they can be informed of how utterly useless their organisation is? It's not even difficult to cure, all they'd need to do is have a couple of staff who get told what's what and then have that mailed to every member of staff to make sure everyone's singing off the same hymn sheet. The way they talk about it on the phone is hardly reassuring - "I've heardââ‚ƚ¬Ã‚¦" suggests that everyone's sitting around in the canteen trying to figure out amongst themselves what's what. The four calls I've made about this so far have given me answers ranging from "It's still in trialââ‚ƚ¬Ã‚¦ probably in January" to "It's going to be available in late 2006".
Unless NTL emails everyone randomly generated information for a laugh, how can they be so uninformed?
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Yes but you are more informed than CS people because of the contacts the Cableforum staff have at NTL.
I'd say about 90% of NTL broadband customers don't know about the upgrade to 10Mb.
See?