I had a billing complaint about NTL Digital and rang CS.
whilst he was resolving that issue he mentioned that I was on the 3mb BB, and that will be going to 10mb in December.
Whilst he was typing away and sorting my bill out. I said, "so this 10mb, is it official then? I only heard rumours about it some time ago"
He said, "Yes, I can put it on for you now if you like"
I said "Yes please"
of course
Haven't tested fully, as he's only just flicked the switch (or whatever it is they do)