Awwwesome.
I rang back NTL and said that I was talking to a representitive earlier who was upgrading me to the 10Mb service but I got cut off and could we do it now please?
'Yes no problem,' came the reply and within seconds my modem was upgraded to take 10Mb - checked yours out here:
http://192.168.100.1/
user - admin
pass - admin
Operation Configuration
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt
sweet - now just need to test it out.
Perseverance people - that's the key!!