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Originally Posted by Florence
possibly true sadly things have slipped since you left. How is your new job?
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Flattered as I am by that I don't think that's true
I wasn't really that big a fish in the grand scheme of things. No possibly about it either, premium standard tech support requires premium standard costs, in ntl I was a lot more expensive than a tech support agent, and knowing Indian salaries you could probably employ a footy team of them for what I cost.
New job is good, and there's also no way on God's green Earth that I would go back to working for ntl thanks
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Perhaps if NTL gave teh network loving care the dropouts wouldnt be as bad or regular.
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Last I heard network in Manchester as a whole was excellent, as it was the entire time I was there, perhaps there are issues in your area more locally?
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I have these daily and am only told to not worry about them yet most tally up with dropped connections,
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That's a failing in tech support, not much that anyone else can do with it. It's impossible to monitor each and every street cabinet I'm afraid.
Regarding the rest of it until the metric for call handling measurement is changed from the quantity of calls to the quality and 1st time resolution rates (IE no-one should ever have to call about the same thing twice) you're stuck with things as is.
If it's such a major issue there is always the choice to take your business elsewhere. If your connection is as plagued with faults constantly as you suggest perhaps ADSL would be a better option for you.