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Originally Posted by Russ D
Actually by doing that they're following correct procedure - they are only to deal with the account holder unless written permission has been expressed.
By the way, I'm not saying the indian people only ever use scripts - I've spoken to a few who don't sound like they are - but the Swansea guys seem to either hide it well or are much more confident to use their own initiative.
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What I should have added was the Swansea people will accept the password system originally set up by NTL the Indian call centre wont.