Quote:
|
Originally Posted by Angua
Agree! Whenever I have spoken to someone in Swansea they have been very helpful. (I always have problems with the Indian call centres because I am not the named person on the account).
|
Actually by doing that they're following correct procedure - they are only to deal with the account holder unless written permission has been expressed.
By the way, I'm not saying the indian people only ever use scripts - I've spoken to a few who don't sound like they are - but the Swansea guys seem to either hide it well or are much more confident to use their own initiative.