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jim28 · 19-11-2005, 17:28

Hi all

I have used Ignitions template to answer the main questions:

1)What, specifically, is your issue? I am unable to connect to the Internet using an Ethernet cable (supplied by NTL).
a) Is there a specific time that this issue is most prevalent? no. It is all the time.
b) How long has this issue been going on? (days, weeks, months etc) 1 day.

2) Do you have cable TV? no If so, is there any reception degradation? no

3) Have you contacted customer support about this problem? If so, what did they say? No.

4) What troubleshooting steps have you taken to resolve this problem? Tried to reboot modem. (aka: if you haven't tried to help yourself, why should *we* help you?)

5 Who you are and what you have: James
a) Where in the country are you?UK
b) What is your operating system?W2k SP4
c) What is your home network setup? None. Provide details.
d) If you have more than one computer, is the problem occuring on all other machines?N/A
e) Are you running a firewall of any sort? No Have you ever installed one? Did you try to turn it off during troubleshooting?

Thanks in advance!

19-11-2005, 17:28	#1
jim28 Inactive Join Date: Nov 2005 Posts: 13	Moving from USB to Ethernet Hi all I have used Ignitions template to answer the main questions: 1)What, specifically, is your issue? I am unable to connect to the Internet using an Ethernet cable (supplied by NTL). a) Is there a specific time that this issue is most prevalent? no. It is all the time. b) How long has this issue been going on? (days, weeks, months etc) 1 day. 2) Do you have cable TV? no If so, is there any reception degradation? no 3) Have you contacted customer support about this problem? If so, what did they say? No. 4) What troubleshooting steps have you taken to resolve this problem? Tried to reboot modem. (aka: if you haven't tried to help yourself, why should we help you?) 5 Who you are and what you have: James a) Where in the country are you?UK b) What is your operating system?W2k SP4 c) What is your home network setup? None. Provide details. d) If you have more than one computer, is the problem occuring on all other machines?N/A e) Are you running a firewall of any sort? No Have you ever installed one? Did you try to turn it off during troubleshooting? Thanks in advance!