Quote:
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Originally Posted by dezzo
I was offered an afternoon today or morning tomorrow as well. So if everything goes according to plan and he turns up and fixes it then it'll be a big  to Ntl from me. |
Well guess what? Its all gone to ****
I had spoken to two people in Wales regarding the fault and the 1st one who diagnosed a problem with the SNR passed me onto someone with SMS access to book the engineer. The 2nd guy does this, takes contact numbers and gives me the work order number. So all good so far.
Then Saturday comes...
First up I miss the footy as I'm waiting for the engineer (actually that is probably the best part of this)
So I sit in and wait. Wait some more and then wait some more again.
Finally about 4:45 I call them and speak to someone in the Bellshill office who checks my account to see that there are no maintenance orders or faults on my account.
He sounds pretty well clued up and check the history to see if any have been cancelled (nope)
He also checks to see if there are any notes in Sabs or Onyx (again nope)
So 1 of 3 things has happened.
1: The person I spoke to in Wales didn't bother his a**e to do anything. Although why he would go to the bother of making up a fake reference number is beyond me.
2: The appointment mysteriously dropped off the system.
3: The guy in Bellshill decided to lie to me to brighten up his Saturday and cancelled the tech callout. Even less likely than 1 and 2.
Either way I'm very unhappy with the whole way this has been handled and am seriously considering telling them exactly where the account can go.
