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Originally Posted by ssdd
The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done  |
Just rang them back and got another very helpfull man. This one told me that because my modem wasn't registering any problems while he was on the line he couldn't book an engineer. Told him I'd rung 2 hours before and was told they couldn't book an engineer because my wife wasn't here. He insisted that the modem didn't apear to be faulty and he didn't know why I was told that. I insisted that it must be faulty to keep rebooting itself. He then put me on hold and when he came back asked to speak to my wife. After asking her the account password he asked to speak to me again and then put me back on hold. When he came back he said that he would put me on hold and the next person I spoke to would be someone from the engineers dept who would arrange a visit. Got one coming out Tuesday so hopefully it will be sorted. Watch this space lol