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Wiggz · 19-11-2005, 12:16

Right perhaps they are annoyed at me for cancelling my TV and Phone services from them but this is stupid!!

I rang up CS to check on 10MB availability and got through actually with out much problem. Firstly, the guy on the end of the phone told me there was no such package. I told him I knew there was and explained where the information had come from. He asked me to hold for a sec and came back within 30seconds and said that there was a 10MB service.

I asked him if I could be put onto that service and he told me it wasn't live. I asked him when it would be live and he said he didnt know. So I asked him how long the trial was for and he again replied he didn't know. I told him that I had heard NTL are rolling out 3MB service upgrades to 10MB service in December automatically. I asked him if I could get a modem replacement as I had a Terrayon which wouldn't be any good for 10MB.
This is when the fun started. He just snapped. I couldn't believe it.
For a start I was ringing on my mobile as our Phone and TV service has been cancelled, and I was being abused by Customer Services.

"No you can't have 10MB, you can't have a new modem, please get off the phone so I can actually help somebody with a proper question"
I tried to ask him to be put through to somebody else who might be able to help and explained I was on my mobile. He just repeated what he said before but more agressively. "You can't have 10MB or a new modem, and with a Terrayon you will never get 10MB" and he laughed.

Now I understand that these guys must get lots of stupid questions but I was sure that mine wasn't that bad. I was just trying to get some information.

I asked him one more time to be put through to somebody else or perhaps a super/manager. His reply: "enough, why not bitch to TS instead" and then he laughed. I ignored him and simply hung up. I tried ringing CS again but i didnt get an CS rep straight away so I hung up (mobile phone bill).

Within 10minutes my modem resets and I'm getting stupidly slow speeds. It was almost as if I was back on my old 1.5MB service the speeds were awful.
about 23:00 last night the modem reset itself again 3 times in sucession and my normal speed returned.

There were no faults and it was in my mind, definately a service change by the annoying b***ard on the phone!!!

I used to have the number for a regional manager somebody Murphy as I've had problems with them before but not like this.

Wish I had got the guy's name now...I was boiling yesterday.

Now is it me or is this just bang out of order....I'm looking for the complaints page.

The worst bit is that the modem hasn't been the same since. Cuts out every now and then without an issue before this!! I spoke to TS and they said everything was fine and refused to send out an engineer. So I'm screwed.

Basically, for ringing CS and asking a question I've lost a stable connection and have gained absolutely nothing!!! - I'm livid

19-11-2005, 12:16	#1
Wiggz Inactive Join Date: Jan 2004 Posts: 151	Not a Happy Bunny!! Right perhaps they are annoyed at me for cancelling my TV and Phone services from them but this is stupid!! I rang up CS to check on 10MB availability and got through actually with out much problem. Firstly, the guy on the end of the phone told me there was no such package. I told him I knew there was and explained where the information had come from. He asked me to hold for a sec and came back within 30seconds and said that there was a 10MB service. I asked him if I could be put onto that service and he told me it wasn't live. I asked him when it would be live and he said he didnt know. So I asked him how long the trial was for and he again replied he didn't know. I told him that I had heard NTL are rolling out 3MB service upgrades to 10MB service in December automatically. I asked him if I could get a modem replacement as I had a Terrayon which wouldn't be any good for 10MB. This is when the fun started. He just snapped. I couldn't believe it. For a start I was ringing on my mobile as our Phone and TV service has been cancelled, and I was being abused by Customer Services. "No you can't have 10MB, you can't have a new modem, please get off the phone so I can actually help somebody with a proper question" I tried to ask him to be put through to somebody else who might be able to help and explained I was on my mobile. He just repeated what he said before but more agressively. "You can't have 10MB or a new modem, and with a Terrayon you will never get 10MB" and he laughed. Now I understand that these guys must get lots of stupid questions but I was sure that mine wasn't that bad. I was just trying to get some information. I asked him one more time to be put through to somebody else or perhaps a super/manager. His reply: "enough, why not bitch to TS instead" and then he laughed. I ignored him and simply hung up. I tried ringing CS again but i didnt get an CS rep straight away so I hung up (mobile phone bill). Within 10minutes my modem resets and I'm getting stupidly slow speeds. It was almost as if I was back on my old 1.5MB service the speeds were awful. about 23:00 last night the modem reset itself again 3 times in sucession and my normal speed returned. There were no faults and it was in my mind, definately a service change by the annoying b*ard on the phone!!! I used to have the number for a regional manager somebody Murphy as I've had problems with them before but not like this. Wish I had got the guy's name now...I was boiling yesterday. Now is it me or is this just bang out of order....I'm looking for the complaints page. The worst bit is that the modem hasn't been the same since. Cuts out every now and then without an issue before this!! I spoke to TS and they said everything was fine and refused to send out an engineer. So I'm screwed. Basically, for ringing CS and asking a question I've lost a stable connection and have gained absolutely nothing!!! - I'm livid**