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Originally Posted by ssdd
The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done 
Got our bill this morning and it says 10mb Broardband (75GB) |
So if this whole 10mb upgrade is a trial like most of the CS are saying... why would it show up on the customers bill? Obviously it's not a trial, CS mentioned it a few times when I tried to get it, but when I finally did, it was through retentions who didnt mention anything about it being a trial. So my opinion is that its the full blown release of 10mb which launched on the 8th like it says on the CF home page, and nearly all the NTL staff CS, TS, sales etc are misinformed. Not bad for a communications company!
