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Originally Posted by markknell
It seems from reading the forum that the Scottish call centre have no problems upgrading people. My wife is Scottish and she's a nice person too 
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Just spoke to a Scottish girl (i am scottish too) called Claire who said she wasnt allowed to do the upgrades but sent an email to Daniel who was the guy that 'claimed' he had upgraded me already and said he would call me back.
I offer odds of 1000-1 that he wont call me back!
EDIT: anyone want to phone up for me and get my connection upgraded