Cable Forum - View Single Post

Yeo · 17-11-2005, 18:33

There are some horrid support on NTL phones, just spent 40minutes on phone to them to try and get the trial.

1. Standard customer support, awesome guy tried his hardest to get me upgraded to 10mb trial but said he did not have the tools to do so and put me through to technical.
2. Technical, useless git who sounded like he did not want to help or be there, said he cannot do upgrades from technical and put me through to standard support again.
3. Standard again, another idiot, asked if I had a blue box, said no have a surfboard 3100, he told me he cannot upgrade me and to call to cancel my account and state that I wanted 10mb, they should then upgrade me rather than lose me as a customer but can only ring them between 9-5.

LOL @ NTL support telling me to cancel my account to get what I want, very sad.

17-11-2005, 18:33	#525
Yeo Inactive Join Date: Nov 2005 Posts: 3	*Re: ALL* ntl 10MB Discussion (Part 3)** There are some horrid support on NTL phones, just spent 40minutes on phone to them to try and get the trial. 1. Standard customer support, awesome guy tried his hardest to get me upgraded to 10mb trial but said he did not have the tools to do so and put me through to technical. 2. Technical, useless git who sounded like he did not want to help or be there, said he cannot do upgrades from technical and put me through to standard support again. 3. Standard again, another idiot, asked if I had a blue box, said no have a surfboard 3100, he told me he cannot upgrade me and to call to cancel my account and state that I wanted 10mb, they should then upgrade me rather than lose me as a customer but can only ring them between 9-5. LOL @ NTL support telling me to cancel my account to get what I want, very sad.