Well, when was Cable and wireless they stopped the residential service being available down the Mercury network and didn't like the sound of Npower so I enquired about a new line from BT which was £99.99, and the call lasted 45 minutes as the queue was very long and tried to get me to order the calling features pack and BT callminder which were all chargeable. So at the end of the call I just told them stick their contract and service where the sun doesn't shine!
So I got in touch with Cable London now called Telewest Broadband who signed me up for:
60 Analogue TV channels and Standard telephone line: £17.99 per month.
Free calls to other Cable London customers in the evening/Weekend: £0.00
Calls to landlines during daytime which costed no more than 50p.
SKY Premier,SKY Max and SKY Cinema for £10 per month
Calling features at £1 each or £3 for all features.
Free Message minder. (Free BT answer wasn't around until 2001)
That seems a good package for 1999.
In 2002, I upgraded the TV pack to Supreme which was Digital and had a new set top box.
Oh and in August, Telewest offered me 3 months free digital TV and Broadband internet just for being a customer of theirs.
And one last thing, I would never pay £199 for SKY plus box and then pay £40 odd per month for TV subscription, this is just too much for TV as their are other things important too!
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Originally Posted by andygrif
Well now I can base something I've said on a single call to BT too:
Today I ordered up my BT line for new-house. I was actually routed to Customer Servicesas all their Sales department lines were too busy (I wonder why?).
I spoke to an extremely friendly lady called Anne, she went through everything, didn't try to oversell anything, didn't push me into silly calling plans that I don't need, and did offer me all the free stuff available such as 1571, free caller display, friends and familiy (apparently now you can choose between giving BT your ten numbers for a 10% discount, plus 'best friend' 20% off, or leave it to them to figure out the 5 most dialled numbers that month and apply your 10% to them instead, plus you still nominate a best friend for 20% discount...clever stuff) and we went though all the things like being ex-directory and witholding caller ID.
The FREE call took about 20 minutes including all the line and credit checking and at the end of it she summarised abolsutely everything that was going to happen, all the features and the monthly charge and gave me my new number.
I'm not saying it's going to be like this in future, just how it has been so far - and so far I am extremely impressed. BT 1 - NTL 0.
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