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Originally Posted by ssdd
Try rebooting your modem. A lot of people on here, myself included, did that and got the new firmware
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done that early this morning, lunchtime and this afternoon, no joy - my account showes 10meg, i'm on 3meg still and no firmware upgrade=total disaster.
Cannot go back to 3meg (although i'm still on it) as system don't show 3meg anymore, went back to 2meg cos was going to do it manual through NTL upgrade site, nothing has happened all day to even try (still on 3meg and not 2meg), so put back on 10meg late this afternoon but config file showing 3meg settings.
try explaining that over the phone!