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Originally Posted by BecksBeer
I tried to upgrade my 3MB connection yesterday - was well happy when after waiting for some time in the queue I was told that the 10MB service wasn't available yet and it would be about 6 weeks before it would be. I could have sworn that some others in Grimsby had said they were already on it but I guess Customer Support know best.
Is it worth ringing back to see if someone who can actually help answers the phone?
Or maybe I should downgrade to 2MB so I can then upgrade to 10MB.
BecksBeer
Grimsby
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Yeah thats what I did

Forget about what CS says, the 10mb configs are on the system and using the upgrade page it will upgrade you whether some rep say its ready or not.