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Originally Posted by peterattheboro
Anyone else find it a disgrace that new customers get the 10mb and the loyal customers get **** all? Yeh, it's upgrading itself on the 1st of December (apparently) but myself, being with NTL for a few years now have to wait for the upgrade. Plus, it's only available to new customers because its a way of attracting more customers and more money for NTL. So, having existing loyal customers on 10mb won't attract more custom? Yeh right. Naff off you *****!
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I tried to upgrade my 3MB connection yesterday - was well happy when after waiting for some time in the queue I was told that the 10MB service wasn't available yet and it would be about 6 weeks before it would be. I could have sworn that some others in Grimsby had said they were already on it but I guess Customer Support know best.
Is it worth ringing back to see if someone who can actually help answers the phone?
Or maybe I should downgrade to 2MB so I can then upgrade to 10MB.
BecksBeer
Grimsby