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Originally Posted by greatcapp
is customer service really as bad as i'm lead to believe?
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No.
It's not always good, in some cases it's awful, but like everything else, people are only vocal when things go wrong. It's certainly not as poor as some would have you believe.
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Originally Posted by greatcapp
and how unlucky will i have to be to have to call them often?
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You would be unlucky. Most people rarely need CS or TS.
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Originally Posted by greatcapp
is the connection reliable?
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Generally, yes. As stable as any other electronic service.